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Forum Discussion

mcganty's avatar
mcganty
New member | Level 2
8 years ago

How many years until Dropbox will fix offline files being unaccessible

I see via Google that many people continue to share having this problem. When I update my offline files, they're usable for about 24 hours and then they are no longer accessible. So for example, if y...
Mobile
  • Jane's avatar
    Jane
    8 years ago

    Hey PeeDub, sorry to hear that you're feeling this way. 

     

    In order to proceed to resolution on this matter, I'd have to advise you to update your iPhone's operating system to the latest available version (11.0.3). Moreover, can you make sure that you've installed the latest Dropbox mobile app (70.2)? This way, you'll make sure to get all fixes that have been implemented on the latest updates.

     

    I hope this is helpful to you & you get the issue you've experienced with your Offline files fixed. Keep me updated on the progress here & I'll do my best to follow-up! 

     

Daniel S.77's avatar
Daniel S.77
New member | Level 2

In the Android app (latest version), I open the offline files screen. Dropbox says "All files are up to date".

I go offline and try to open the files. I receive the error "Can't connect to Dropbox. Make sure you're online" when opening images or "Couldn't load file. Check your internet connection" when opening PDF files.

I go online and click on "Update All". Dropbox says "Syncing..." for a while and then "All files are up to date". When I go offline the problem is still not solved.

Allen M.9's avatar
Allen M.9
New member | Level 1
9 years ago

It would be great to see a response from Dropbox on this.  I set 2 video presentation files for 'Offline' but when my ipad is offline, I cannot open the video presentations.  I have to reconnect and be online for Dropbox to allow me to open the files.  I don't get any error messages when offline and try to open the file.  It just doesn't open.  

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