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Forum Discussion
mcganty
8 years agoNew member | Level 2
How many years until Dropbox will fix offline files being unaccessible
I see via Google that many people continue to share having this problem. When I update my offline files, they're usable for about 24 hours and then they are no longer accessible. So for example, if y...
- 8 years ago
Hey PeeDub, sorry to hear that you're feeling this way.
In order to proceed to resolution on this matter, I'd have to advise you to update your iPhone's operating system to the latest available version (11.0.3). Moreover, can you make sure that you've installed the latest Dropbox mobile app (70.2)? This way, you'll make sure to get all fixes that have been implemented on the latest updates.
I hope this is helpful to you & you get the issue you've experienced with your Offline files fixed. Keep me updated on the progress here & I'll do my best to follow-up!
rwpallegama
New member | Level 2
Accessing the offline content when you are really offline is, in Dropbox, when the offline file is previewed, touch the "three small buttons (ooo)" on the top right hand corner, then select Export and then select "Open in" and then slect the relevant app. It is done.
rwpallegama
8 years agoNew member | Level 2
Accessing the offline content when you are really offline is, in Dropbox, when the offline file is previewed, touch the "three small buttons (ooo)" on the top right hand corner, then select Export, then "Open in" and then slect the relevant app. It is done.
- PeeDub8 years agoHelpful | Level 5
Thanks for the tip, but that's not relevant. I'm using the iPhone version which doesn't have the three small 000's (it's the latest Dropbox app as of Oct 2017 with iOS 10.3.3). Most are my issues should be trivial to find answers for, but they certainly don't seem that way when I trawl the FAQs and this forum. For example: I have specified NO folders are to sync. That's zero syncing, thanks. Yet, my OFFLINE folder keeps getting synced (?) and there seems to be no way to stop it. So much for keeping an archival version of a file... it gets overwritten by Dropbox whether I like it or not. I'm happy to acknowledge my lack of complete knowledge of the DropBox 'system'... I just don't get the notion that "OFFLINE" means OFFLINE, KINDA. Is this system intuitive: No. Is it foolproof: No. Is it cumbersome: Yes. Do I pay a decent subscription: Yes. Am I happy: Make an educated guess.
- Jane8 years agoDropbox Staff
Hey PeeDub, sorry to hear that you're feeling this way.
In order to proceed to resolution on this matter, I'd have to advise you to update your iPhone's operating system to the latest available version (11.0.3). Moreover, can you make sure that you've installed the latest Dropbox mobile app (70.2)? This way, you'll make sure to get all fixes that have been implemented on the latest updates.
I hope this is helpful to you & you get the issue you've experienced with your Offline files fixed. Keep me updated on the progress here & I'll do my best to follow-up!
- TheTalk7 years agoNew member | Level 2
This is great, and it appears to work. I don't know why it's so complicated, but at least it does appear that you have access to your files if you're stuck in the middle of nowhere and need the files. And one good thing is that it adds a layer of security to prevent someone from accessing your files! Ha!
rwpallegamawrote:Accessing the offline content when you are really offline is, in Dropbox, when the offline file is previewed, touch the "three small buttons (ooo)" on the top right hand corner, then select Export, then "Open in" and then slect the relevant app. It is done.
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