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Forum Discussion

Clzufall's avatar
Clzufall
Helpful | Level 5
5 years ago

I can't scroll down through my files

I am unable to scroll down through my files.

  • Walter's avatar
    Walter
    5 years ago

    In that case, have you ensured that you're using the latest stable version of Safari Clzufall

     

    Since you didn't get any different results after clearing the browser's cache and on a private browsing window, there might be a pending update on your browser that's essential for all the visual elements of our website to load normally. 

     

    That said, I'm glad it seems to be working just fine on other browsers, like Chrome for example. 

  • ftavp's avatar
    ftavp
    New member | Level 2

    When I go to dropbox.com and try to scroll down to view my folders, the scroll bar barely moves and then pops back to the top.  I have not had this problem in the past and have not updated anything on my MacBook pro.  I am using Safari, 10.12.6 (Sierra) which I have always used.  Again, no updates, etc. to any software.  Why is this happening and how can that be fixed?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff

      Hi ftavp, thanks for posting today!

       

       

      Could you try switching browsers to see if this helps? 

       

      Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

       

      This will help me assist further!

       

      • bdottolo's avatar
        bdottolo
        New member | Level 2

        I am actually having the SAME issue and private browsing does NOT work.   This is HORRIBLE> 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Clzufall, thanks for posting today!

     

    I'm sorry to hear about this. Are you experiencing this on the Dropbox site or the desktop or mobile app?

     

    Any info you can provide would be great!

    • Clzufall's avatar
      Clzufall
      Helpful | Level 5

      I am on the internet with the Dropbox site open.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the info. Could you try switching browsers to see if this helps? 

         

        Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

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