We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
DougCutler
2 years agoHelpful | Level 5
I can't scroll through photos anymore?
I used to be able to:
open my dropbox folder,
click on a folder with pictures,
double click a picture to have it appear full-size on my screen,
then scroll through the rest of the pictures in...
Megan
2 years agoDropbox Staff
Hi DougCutler, can you try to copy a small folder, or maybe just a couple of files to another location on your device?
When you do that, do you notice the same behavior?
Also, you mentioned that you see no difference when the app is closed, therefore it's not likely that Dropbox is causing this issue. Had that been the case, it would subside once the app was closed.
- DougCutler2 years agoHelpful | Level 5
Hi Megan,
Thanks for trying to help.
"can you try to copy a small folder, or maybe just a couple of files to another location on your device?"
"When you do that, do you notice the same behavior?"
No.
When I move the JPG files outside of the dropbox folder, the problem disappears, and I am able to scroll through my files normally.
It is only when the files are in the dropbox folder, or a subfolder of the dropbox folder, that the problem appears.
Also, this problem of not being able to scroll through my files seems to have begun immediately after the dropbox update.
I never experienced this problem before.
Just to be clear:
I used to be able to:
open my dropbox folder,
click on a folder with pictures,
double click a picture to have it appear full-size on my screen,
then scroll through the rest of the pictures in that folder by hitting the cursor keys.
Now, since the update, mostly I can't scroll at all, or when I can, it will show pictures that have been moved to other folders, or deleted, but not the current pictures that are in the current folder.
This is a serious problem for me because I am constantly scrolling through new photos that we use for marketing.
Doug
- Nancy2 years agoDropbox Staff
Hey Doug, sorry for jumping in.
Is it alright if we open a ticket for you, so that we can check this internally?
Let me know, and we can get things started.
- DougCutler2 years agoHelpful | Level 5
"Is it alright if we open a ticket for you, so that we can check this internally?"
Absolutely!
Thanks,
Doug
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!