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Forum Discussion
DougCutler
2 years agoHelpful | Level 5
I can't scroll through photos anymore?
I used to be able to:
open my dropbox folder,
click on a folder with pictures,
double click a picture to have it appear full-size on my screen,
then scroll through the rest of the pictures in...
DougCutler
Helpful | Level 5
Hi Megan,
Thanks for trying to help.
"can you try to copy a small folder, or maybe just a couple of files to another location on your device?"
"When you do that, do you notice the same behavior?"
No.
When I move the JPG files outside of the dropbox folder, the problem disappears, and I am able to scroll through my files normally.
It is only when the files are in the dropbox folder, or a subfolder of the dropbox folder, that the problem appears.
Also, this problem of not being able to scroll through my files seems to have begun immediately after the dropbox update.
I never experienced this problem before.
Just to be clear:
I used to be able to:
open my dropbox folder,
click on a folder with pictures,
double click a picture to have it appear full-size on my screen,
then scroll through the rest of the pictures in that folder by hitting the cursor keys.
Now, since the update, mostly I can't scroll at all, or when I can, it will show pictures that have been moved to other folders, or deleted, but not the current pictures that are in the current folder.
This is a serious problem for me because I am constantly scrolling through new photos that we use for marketing.
Doug
Nancy
2 years agoDropbox Staff
Hey Doug, sorry for jumping in.
Is it alright if we open a ticket for you, so that we can check this internally?
Let me know, and we can get things started.
- DougCutler2 years agoHelpful | Level 5
"Is it alright if we open a ticket for you, so that we can check this internally?"
Absolutely!
Thanks,
Doug
- Megan2 years agoDropbox Staff
Hi there, DougCutler!
I just sent you a ticket. Reply back to me, and we'll take it from there. Thanks!
- KeithV11 months agoExplorer | Level 3
Was this resolved? If so can you let me know the outcome please. I have the same issue.
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