You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I get a "permanent failure" error when trying to access a database on my mobile device.
Hope someone can assist...
I need to open a file to access the newest database but when I attempt to, I get a permanent failure. I have cleared the cache, cleared memory, uninstalled the app fr...
Walter
Dropbox Staff
Dropbox StaffHey AverageVillageIdiot, sorry to hear you're having issues with this.
Can you please let me know the exact steps you're taking to open this specific file on your device?
Also, do you get the same error when using a web browser to preview this file on our website?
Any additional information or a screenshot of the error would also help!
Thanks for getting back with me. I pull the files, find the latest modification and attempt to open using the application it's associated with, (KeePass). There are many entries for the files that indicate, "Conflicted copy." Don't understand that either since I'm the only person who has access to the Dropbox account. My guess is the latest modification will have the latest data set that I need.
I get the same error whether I use my mobile device or a PC.
That's all the information Dropbox provides when I attempt to open the file.
I appreciate you taking a look at this.
- Hannah
Hey AverageVillageIdiot, do you perhaps have the same file open on your PC, when you also open it to edit it on your mobile device?
And can you please send us a screenshot of the error message, so we can have a visual of the issue as well?
Good morning, aside from right now, I don't use my PC to interact with Dropbox.
I've attached, (hopefully), a screenshot.
