You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Rocky B.2
4 months agoExplorer | Level 4
I put all files available offline, but Dropbox doesn't download them.
Hi! I recently bought a new Macbook and wanted to sync my files to my new computer. Unfortunately, I am unable to download all the files. They are mostly kept in the cloud. I changed the preferences ...
ianrobbo10
6 days agoNew member | Level 2
Did you ever find a solution for this? I've been having the same issue on my macbook pro for years with Dropbox and they still haven't fixed it.
For me what can help is closing the Dropbox app and then trying to sync folders, or restarting my computer then syncing, but it doesn't always work. It's rubbish, and they are clearly clueless about how to fix it (or more likely just don't care) as there are loads of people complaining about the same thing on the forums for ages now.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!