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Forum Discussion

Jeff H.8's avatar
Jeff H.8
Helpful | Level 6
7 months ago

JPG Files don't display in File Explorer Preview Pane

Windows 10 64bit Edition 22H2  Dropbox v 192.4.7629   JPG files in a dropbox folder do not display in the File Explorer Preview Pane.  I can move the same file from the dropbox folder to any fo...
Desktop
Dropbox Basic
Preview
Windows
anazacco's avatar
anazacco
Explorer | Level 4

Same here but NO file types at all in DB "only online". I need to open them, close, and thereafter preview works. ?...

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey anazacco, so basically, you need to make them available offline first, right?

  • anazacco's avatar
    anazacco
    Explorer | Level 4
    6 months ago

    Right. Which never happened until now. Just by clicking on their name I could see for instance their size, which I needed in order to know whether I wish to reduce it (which I do several times a day). Now I first must open, see size, reduce (or not), and close. Really cumbersome.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey anazacco - sorry to jump in here, but could you try updating the app's version from this page directly and let us know if this persists? 

      • anazacco's avatar
        anazacco
        Explorer | Level 4
        6 months ago

        Hello and thanks for replying. However, nothing happens afer double-clicking the update .dmg...

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