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AugustoGoico's avatar
AugustoGoico
Helpful | Level 6
3 months ago

My app has been constantly syncing 4 files.

Hi, I´ve been struggling with an issue which I´ve already talked to two persons from tecnical suppor. It´s that I have 4 files that doesn´t stop to sync. I´ve loged out to log in again and let drop box sync my files again, I´ve wated for some days and the issue continues.

 

I also checked out the Earle releases is off and it is.

 

Please, could someone help me? 

 

Tjank you in advance.

Desktop
Dropbox Basic
Sync
  • AugustoGoico's avatar
    AugustoGoico
    3 months ago

    Wel well, good news. To take off the file from dropbox and put it in again was one of my first test. Now you are asking it I wanted to confirm you but not before testing again and suprisley it wored out. I don´t know how, maybe is something I should have done after I did log out and log in again. Maybe you have a greater explanetion. I´ll keep an eye out.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hi there @AugustoGoico, sorry to hear about this.

     

    Could you let us know how long has the desktop app been stuck at syncing?

     

    If you could also send us a screenshot of the app's exact status and version as shown in your menu bar, I'd appreciate it. While we're at it, have you rebooted your computer at all lately?

     

    Does that number appear to change or does it remain the same? Are there any sync issues showing in the the options under the avatar on the top right?

     

    Keep me posted! 

    • AugustoGoico's avatar
      AugustoGoico
      Helpful | Level 6
      3 months ago

      Hi Megan.

      I don´t have any error message and I have this 4 files about a month syncing continuously.

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hey @AugustoGoico, thanks for the screenshot.

         

        Have you restarted your computer at all, like Megan suggested?

         

        If that doesn't work, try these steps here to fix your hardlinks and permissions and let us know how it goes.

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