Hello, I need to get some second opinions on my issue since the support only wants to talk via email and suggests one option at a time which makes it take forever to troubleshoot. I have just g...
Replying to give yet another example I have tried without any success that I forgot about, that might fix it for some other people that might have the same issues.
Quit dropbox app Open cmd
Change path to your dropbox folder, as default something like icacls "C:\Users\<YOUR_USERNAME>\Dropbox" /grant "%USERNAME%":(F) /T
Then run icacls "%APPDATA%\Dropbox" /grant "%USERNAME%":(F) /T icacls "%LOCALAPPDATA%\Dropbox" /grant "%USERNAME%":(F) /T
Thank you for the ticket number reference. It seems your case has been escalated and is now in the hands of one of our Specialists.
The best thing you can do at the moment, is reply back with any info you might need to add so they can have the full idea, and continue troubleshooting with you there.
If any other user has any ideas please still reply. If I ever get this working I will post the solution here. Until then I guess I will have to use some other service that works until the support can get back to me with a working solution.
I finally fixed the issue by unlinking every single device and session I had on my account. So removing the connection to the mobile app, my other computer, and any logged-in sessions through the web. Previously I had only tried removing the problematic device but that didn't help.
For me that meant going to dropbox.com on my browser>Admin Console>Members>Click on my name>Scroll down to "Devices" and "Web sessions">Click the "x" to the right of allof your devices. I choose to skip deleting the data on my other computer and that seemed to be ok.
Then sign in through the desktop app on your computer again, go through the setup of folders and it started syncing finally.
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Find help from the Dropbox Community.","avatar":null,"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:101001000"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:mxpez29397"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:English"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:101001000"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canReadNode":{"__typename":"PolicyResult","failureReason":null}},"shortTitle":"View, download, and export","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"threaded"},"topicsCount":2823,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-02-27T07:25:03.901-08:00"},"forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":true,"tagType":"PRESET_ONLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/"},"Rank:rank:43":{"__typename":"Rank","id":"rank:43","position":26,"name":"Helpful | Level 6","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:730218":{"__typename":"User","id":"user:730218","uid":730218,"login":"Dannemannet","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:43"},"email":"","messagesCount":7,"biography":null,"topicsCount":1,"kudosReceivedCount":3,"kudosGivenCount":13,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-06-28T00:11:08.952-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":1,"entityType":"USER","eventPath":"community:mxpez29397/user:730218"},"ForumTopicMessage:message:602252":{"__typename":"ForumTopicMessage","uid":602252,"subject":"New installation stuck on \"Syncing...\" Windows 10","id":"message:602252","revisionNum":3,"repliesCount":8,"author":{"__ref":"User:user:730218"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001012"},"conversation":{"__ref":"Conversation:conversation:602252"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:602252"},"body@stripHtml({\"truncateLength\":200})":" Hello, I need to get some second opinions on my issue since the support only wants to talk via email and suggests one option at a time which makes it take forever to troubleshoot. I have just g...","body@stringLength":"2155","rawBody":"
Hello,
I need to get some second opinions on my issue since the support only wants to talk via email and suggests one option at a time which makes it take forever to troubleshoot.
I have just gotten a new computer and trying to install Dropbox on it, after signing in the status is just stuck at \"Syncing...\". No indexing, no syncing X amount of files, no downloading just \"Syncing...\". Nothing happens in the folder no matter how long I wait, no folder structure appears no file icons, or anything, just empty (except for the cache folder). I can't find anything intensive in my network usage that would indicate that it is just downloading files. The folder size locally doesn't change either.
\n
\n
I have tried:
\n
Reinstall both beta, stable and older versions
\n
\"Complete\" reinstall with deleting in registry and APPDATA and so on Sign out and in of the dropbox app
\n
Pause and resume syncing
\n
Move the Dropbox folder from the default path, to documents, to external hard drives
\n
Fix permissions under account settings in the dropbox app
\n
Fix hard link under account settings in the dropbox app
\n
Create files through the website and in windows explorer to try and fire up the syncing
\n
Only selecting small folders in selective sync, online-only and locally
\n
Windows update fully updated
\n
Run dropbox as admin
\n
Add inbound and outbound rules for Dropbox and Dropbox Update allowing all ports, protocols etc
\n
Add Dropbox and dropbox update in firewall allowed apps
\n
Turn off firewall and antivirus completely
\n
Unlink computer under admin console
\n
Clearing the dropbox cache folder
\n
Close other software like onedrive that could interfere
\n
Waiting, a lot of waiting
\n
Restarting the computer after the different steps
\n
\n
It is getting very annoying, especially since it isn't giving me any clue on what the problem is. Is there any way to see any log files or get some other status messages somewhere to check what is going on? Or are there other tricks that you can do to fix this?
I need to get some second opinions on my issue since the support only wants to talk via email and suggests one option at a time which makes it take forever to troubleshoot.
I have just gotten a new computer and trying to install Dropbox on it, after signing in the status is just stuck at \"Syncing...\". No indexing, no syncing X amount of files, no downloading just \"Syncing...\". Nothing happens in the folder no matter how long I wait, no folder structure appears no file icons, or anything, just empty (except for the cache folder). I can't find anything intensive in my network usage that would indicate that it is just downloading files. The folder size locally doesn't change either.
\n
\n
I have tried:
\n
Reinstall both beta, stable and older versions
\n
\"Complete\" reinstall with deleting in registry and APPDATA and so on Sign out and in of the dropbox app
\n
Pause and resume syncing
\n
Move the Dropbox folder from the default path, to documents, to external hard drives
\n
Fix permissions under account settings in the dropbox app
\n
Fix hard link under account settings in the dropbox app
\n
Create files through the website and in windows explorer to try and fire up the syncing
\n
Only selecting small folders in selective sync, online-only and locally
\n
Windows update fully updated
\n
Run dropbox as admin
\n
Add inbound and outbound rules for Dropbox and Dropbox Update allowing all ports, protocols etc
\n
Add Dropbox and dropbox update in firewall allowed apps
\n
Turn off firewall and antivirus completely
\n
Unlink computer under admin console
\n
Clearing the dropbox cache folder
\n
Close other software like onedrive that could interfere
\n
Waiting, a lot of waiting
\n
Restarting the computer after the different steps
\n
\n
It is getting very annoying, especially since it isn't giving me any clue on what the problem is. Is there any way to see any log files or get some other status messages somewhere to check what is going on? Or are there other tricks that you can do to fix this?
"},"Conversation:conversation:602252":{"__typename":"Conversation","id":"conversation:602252","solved":true,"topic":{"__ref":"ForumTopicMessage:message:602252"},"lastPostingActivityTime":"2022-09-10T12:06:36.783-07:00","lastPostTime":"2022-09-10T12:06:36.783-07:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:602252":{"__typename":"ModerationData","id":"moderation_data:602252","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:602252_3":{"__typename":"Revision","id":"revision:602252_3","lastEditTime":"2022-07-26T13:16:02.683-07:00"},"ForumReplyMessage:message:602405":{"__typename":"ForumReplyMessage","id":"message:602405","conversation":{"__ref":"Conversation:conversation:602252"},"author":{"__ref":"User:user:730218"},"revisionNum":1,"uid":602405,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"subject":"Re: New installation stuck on \"Syncing...\" Windows 10","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:602405"},"parent":{"__ref":"ForumReplyMessage:message:602332"},"body":"
Replying to give yet another example I have tried without any success that I forgot about, that might fix it for some other people that might have the same issues.
Quit dropbox app Open cmd
Change path to your dropbox folder, as default something like icacls \"C:\\Users\\<YOUR_USERNAME>\\Dropbox\" /grant \"%USERNAME%\":(F) /T
Then run icacls \"%APPDATA%\\Dropbox\" /grant \"%USERNAME%\":(F) /T icacls \"%LOCALAPPDATA%\\Dropbox\" /grant \"%USERNAME%\":(F) /T
","body@stringLength":"519","rawBody":"
Replying to give yet another example I have tried without any success that I forgot about, that might fix it for some other people that might have the same issues.
Quit dropbox app Open cmd
Change path to your dropbox folder, as default something like icacls \"C:\\Users\\<YOUR_USERNAME>\\Dropbox\" /grant \"%USERNAME%\":(F) /T
Then run icacls \"%APPDATA%\\Dropbox\" /grant \"%USERNAME%\":(F) /T icacls \"%LOCALAPPDATA%\\Dropbox\" /grant \"%USERNAME%\":(F) /T
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If any other user has any ideas please still reply. If I ever get this working I will post the solution here. Until then I guess I will have to use some other service that works until the support can get back to me with a working solution.
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I finally fixed the issue by unlinking every single device and session I had on my account. So removing the connection to the mobile app, my other computer, and any logged-in sessions through the web. Previously I had only tried removing the problematic device but that didn't help.
For me that meant going to dropbox.com on my browser>Admin Console>Members>Click on my name>Scroll down to \"Devices\" and \"Web sessions\">Click the \"x\" to the right of allof your devices. I choose to skip deleting the data on my other computer and that seemed to be ok.
Then sign in through the desktop app on your computer again, go through the setup of folders and it started syncing finally.
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Hey Dannemannet, thanks for bringing this to our attention.
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Wow, it looks like you've done quite a lot of troubleshooting already, thanks for letting us know what you tried.
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Can you let me know the version of Dropbox you currently have installed?
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And can you also send us the ticket number for your communication with our support team, so I can look it up in our system?
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Thanks in advance!
","body@stringLength":"672","rawBody":"
Hey , thanks for bringing this to our attention.
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Wow, it looks like you've done quite a lot of troubleshooting already, thanks for letting us know what you tried.
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Can you let me know the version of Dropbox you currently have installed?
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And can you also send us the ticket number for your communication with our support team, so I can look it up in our system?
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Thanks in advance!
","author":{"__ref":"User:user:696151"},"isEscalated":null,"postTime":"2022-06-09T14:04:44.558-07:00","parent":{"__ref":"ForumTopicMessage:message:602252"}},"ForumReplyMessage:message:602332":{"__typename":"ForumReplyMessage","id":"message:602332","revisionNum":1,"uid":602332,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"conversation":{"__ref":"Conversation:conversation:602252"},"subject":"Re: New installation stuck on \"Syncing...\" Windows 10","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:602332"},"body":"
My current version is 150.4.5000, but I have also tried 148.x.xxxx, 149.x.xxxx, 151.x.xxxx (can't remember the exact version though).
The ticket number is 17231126.
Any help is very much appreciated!
","body@stringLength":"458","rawBody":"
Hi ,
My current version is 150.4.5000, but I have also tried 148.x.xxxx, 149.x.xxxx, 151.x.xxxx (can't remember the exact version though).
The ticket number is 17231126.
Any help is very much appreciated!
","author":{"__ref":"User:user:730218"},"isEscalated":null,"postTime":"2022-06-09T14:10:06.580-07:00","parent":{"__ref":"ForumReplyMessage:message:602331"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":6},"Revision:revision:602405_1":{"__typename":"Revision","id":"revision:602405_1","lastEditTime":"2022-06-10T03:08:50.172-07:00"},"QueryVariables:ReplyList:message:602405:1":{"__typename":"QueryVariables","id":"ReplyList:message:602405:1","value":{"id":"message:602405","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1740650492370":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1740650492370","value":{"altText":"{login}'s 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New installation stuck on \"Syncing...\" Windows 10","moderationData":{"__ref":"ModerationData:moderation_data:602419"},"body":"
Thank you for the ticket number reference. It seems your case has been escalated and is now in the hands of one of our Specialists.
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The best thing you can do at the moment, is reply back with any info you might need to add so they can have the full idea, and continue troubleshooting with you there.
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Thanks for your patience!
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