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marwan_zahran2004's avatar
marwan_zahran2004
Explorer | Level 3
2 months ago

Opening a folder takes too long on Windows 11 when Dropbox is running

Suddenly, opening a Dropbox folder takes too long time when the dropbox app is running. when I close the Dropbox app I can browse the folders normally and smoothly without any problem. noting that all the files are available offline.

Desktop
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Windows
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Sorry to see that you're having this issue, marwan_zahran2004.

     

    What's the sync status and version of the app, when you hover over the Dropbox icon in your system tray?

     

    Also, how many files do you currently have in your Dropbox folder?

     

    You can right-click on your Dropbox folder and choose "Properties" to see this info.

     

    Thanks in advance.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey marwan_zahran2004, thanks for the info! 

         

        When did this start happening on your end? Do you have any third-party apps (VPN, antivirus or other cloud backups) that could be interfering with Dropbox? 

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