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Forum Discussion
Orange box icon meaning
What does this orange box icon means? I'm on desktop, windows 11.
Restarting my computer helps get rid of the brown box.
screen shott
Hi can anyone help me, the file with this box icon fails to open
I have one of these in the lower right corner of every file and I cannot open them or make this go away no matter how I set syncing. Any ideas?
- Walter
Dropbox Staff
Hey mhuppertz - sorry to hear you're having issues with this.
This icon doesn't come from Dropbox, but OneDrive. I've merged your post into this discussion so that you can have a look for more information.
Let me know if you have any other questions.
Hi,
I see that there already is a thread regarding "Orange box icon meaning". It seems OneDrive is conflicting with dropbox, blocking synchronisation (I cannot open the files with that orange box icon from my computer).
Problem is I do not use Onedrive and do not have it installed, which means I doubt uninstalling it will solve anything.
Is there another fix for this?
If the dropbox logo is in the bottom right corner near the time (Windows) right click it, then when the pop up comes up click on your initials in the top right corner, a drop down box will open and click on preferences. A new window will pop up for dropbox preferences, click on the sync tab. There is a section that says "save hard drive space automatically" yes or no. I had no checked, which is what you want, but then there is a drop down selection to the right that allows you to choose "available offline" or "online-only" choose available offline. I had online-only selected and as soon as I switched it to available offline all the little boxes went away.
There maybe another way to get to dropbox preferences, above is how I found it.
Thanks. That was the problem. I do not know when it happened but it was set to available offline then switched to on line. My files are back now!
Yes!
- Walter
Hey MAK1954, did you try the steps outlined in this article?
How to remove it. I'm told it is a onedrive issue
I have an issue with dropbox, all my files CANNOT be opened, its giving ERROR in opening! keeps giving me same message for all the files, all files be word, pdf or excel. I had One Drive which after reading the thread, uninstalled and restarted the computer YET the problem persists.
Can Dropbox support HELP! or someone from the community assist how to solve the problem. I have tons of data that cannot be accessed despite all permutations.
- Mark
Super User II
Hi AKM1
I'm afraid the issue isnt with Dropbox so we cannot help here - the issue is with OneDrive.
My guess is that the files were marked to online only in OneDrive and so not actually on your local machine. You need to either download from OneDrive's website, or, reinstall and download them that way first.
beside my file also show a symbol. what does that mean?
Hi, I am having this issue on my computer but do not believe i have one drive installed or active on my computer. Also it seems only some of my files cannot be accessed. Any thoughts would be appreciated.
I get these brown file boxe icons on my dropbox files that prevents me from opening my files. Does anyone know what causes this? I use Windows 11 Version 10.0.22000. Would greatly appreciate help.
I find the solution, but i don't know why this icon was
select a doc clik left on your mouse and choice "keep the doc offline" and all these icons deasaperd
Hello Community Members, Can you please tell me what this dropbox icon means?
Hi Walter,
Thank you for that, but unfortunately none of the suggestions have made a difference. It is not a OneDrive icon so am not sure where to go from here 😞
EDIT: Actually it is a OneDrive icon. See my reply further down.
