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Forum Discussion

Erez 's avatar
Erez
Explorer | Level 4
10 months ago

Access denied error, when trying to access Sign link.

I am logged into Dropbox sign and the document is accessible but loads looking like the following:       I am able to access all other signed documents on ...
Dropbox Sign
Error Messages
Web
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey erez  - sorry to hear about this.

 

Just to make sure we've covered all bases here, could you clear your browser's cache or try another browser and let us know if you get the same results?

 

Also, is the document owned by you or another person perhaps?

 

Keep us posted!

  • Erez 's avatar
    Erez
    Explorer | Level 4
    10 months ago

    Different people tried on different browsers with different permissions, including the owner of the files. 

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