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Forum Discussion
I'm getting an audio error when previewing a shared link in a browser on iOS only.
<audio controls autoplay> <source src="https://www.dropbox.com/scl/fi/xxxxxxxxxxx/xxxxxxx.mp3?rlkey=xxxxxxxx&st=xxxxxxxxx&dl=1" type="audio/mpeg"> Your browser does not support the audio element. ...
Mark
Super User II
Super User IIWhat version on iOS are you using?
- Ios 17.6
- Jay
Dropbox Staff
Hi phonghjx, thanks for bringing this to our attention.
Which browser are you using on your mobile device?
Have you tried changing the dl=1 to raw=1 in order for files to preview directly?
This will help me to assist further!
harrydbxDropbox Engineer
Hi phonghjx,
I'm an engineer that works on Dropbox file previews. I think there might be a few issues here. First, I recommend using raw=1 instead of dl=1, as Jay said. Second, Safari on iOS ignores the `autoplay` attribute on audio files, so you will still have to manually start the video. Third, I recommend removing the `type` attribute. Dropbox will avoid re-encoding audio files when possible, so streams may sometimes be `audio/mpeg` and other times be `audio/mp4`, depending on the type of the original file. Removing the `type` attribute lets the browser infer the content type. Following these tips, I was was able to get this <audio> element working on an iOS device:
<audio controls> <source src="https://www.dropbox.com/scl/fi/k4eodbmktzc1kwlu05pa8/file_example_MP3_700KB.mp3?rlkey=i9vsw9qxno2y4juo1574dnc0d&st=qkcn71og&raw=1"> Your browser does not support the audio element. </audio>Thanks for posting in the forums!
Harry
