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jasontx0426's avatar
jasontx0426
Helpful | Level 6
5 years ago

Searching Not Working on iPadOS Files app

Hi, According to this link: https://help.dropbox.com/installs-integrations/mobile/ios-files-app I should be able to search for stuff in the current dropbox folder when accessing it from the iPadO...
File access
Mobile
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rgonzalez's avatar
rgonzalez
New member | Level 2
I’m having the same issue on iOS. Google Drive seems responsive within the Files app in search. Dropbox won’t return results when I try to search within the Files app. Search works well in the Dropbox app.
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey rgonzalez, thanks for nudging us on this thread. 

By any chance, did you also remove and add back Dropbox as a location? 

How about clearing your Dropbox mobile app's cache? 

Let me know of any updates!

  • rgonzalez's avatar
    rgonzalez
    New member | Level 2
    5 years ago
    Did both operations and search still not working for Dropbox on the stock Files app.
    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for trying those out for me, rgonzalez. 

      I'd suggest reaching out to Apple Support then, since they may have more info on this. 

      Don't hesitate to give me a shout though if anything else comes up or if you have any updates. Cheers!

      • jasontx0426's avatar
        jasontx0426
        Helpful | Level 6
        5 years ago

        Hi, Lusil ,

        I've asked around in the Apple community and no luck. However, I also tested Google Drive as rgonzalez did and searching through Files app does work there, which seems to suggest it is a Dropbox problem. Could you maybe investigate?

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