Forum Discussion

Helpful | Level 5

4 years ago

This file cannot be previewed because you are offline

Hi, Since a while, I see this message when trying to view a dropbox link shared by others. I get this on Chrome, on Firefox and on Safari, so this is not a browser specific issue. Here's one exampl...

Dropbox Staff

4 years ago

Thanks for posting here today, timbr!

I am afraid l can’t open the shared link you have provided, due to security reasons.

Is it possible though to send a screenshot of the exact error you keep receiving on your web account? I’d like to have a look for you.

Please make sure that no personal info is showing on your screenshot, before uploading it to the Community.

Keep me posted!

timbr

Helpful | Level 5

4 years ago

Sure, here's a picture. Note also that opening the same link on chrome on my android phone does work.

Nancy
Dropbox Staff
4 years ago
That’s interesting, indeed.

Can you take one more step and try to preview this file via an incognito window on your computer instead? Do you still see the same error?

Let me know how it goes!
- timbr
  Helpful | Level 5
  4 years ago
  Well, I'm not sure if you guys did something behind the scenes, but since posting to this forum, it works again. It hadn't worked for a while, and restarting computer or browser, nor switching to incognito or different browsers had made any difference. Anyway, I'm glad it works again.
  - Walter
    Dropbox Staff
    4 years ago
    Glad to hear this works again for you and thanks for keeping us in the loop too timbr
    
    See you around the Community and have a lovely weekend!
- joe1shogun
  Explorer | Level 3
  3 years ago
  I had this strange problem with both Firefox and Safari. Right after I preview any video file (we stored only video file in Dropbox), then the next file I will get the message below.
  Even I hit the same file I got the same message. But then if I refresh the page, everything works again normal but again only once. Everytime when I preview one file, the next thing came up is Couldn't preview this file unless I refresh again. I re-start the computer and same result.
  - Jay
    Dropbox Staff
    3 years ago
    Hi joe1shogun, how large is the file you're trying to preview?
    
    Are you currently logged into your account, or are you trying to view this file via a shared link?
- lindamarea
  Explorer | Level 4
  3 years ago
  I am also having the same issue and cannot send the files to my clients.
  I've disabled the firewall, the antivirus software, downloaded the app instead of using via the website... nothing and Im getting super desperate.
  - Megan
    Dropbox Staff
    3 years ago
    Hi lindamarea, how are you today?
    
    How are you trying to preview content? Do you access using the website, or the app?
    
    Feel free to also send me a screenshot, so I can have visual.
    
    Thanks!