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Forum Discussion
This file cannot be previewed because you are offline
Hi,
Since a while, I see this message when trying to view a dropbox link shared by others. I get this on Chrome, on Firefox and on Safari, so this is not a browser specific issue. Here's one exampl...
Nancy
Dropbox Staff
Dropbox StaffThanks for posting here today, timbr!
I am afraid l can’t open the shared link you have provided, due to security reasons.
Is it possible though to send a screenshot of the exact error you keep receiving on your web account? I’d like to have a look for you.
Please make sure that no personal info is showing on your screenshot, before uploading it to the Community.
Keep me posted!
I am afraid l can’t open the shared link you have provided, due to security reasons.
Is it possible though to send a screenshot of the exact error you keep receiving on your web account? I’d like to have a look for you.
Please make sure that no personal info is showing on your screenshot, before uploading it to the Community.
Keep me posted!
Sure, here's a picture. Note also that opening the same link on chrome on my android phone does work.
- NancyThat’s interesting, indeed.
Can you take one more step and try to preview this file via an incognito window on your computer instead? Do you still see the same error?
Let me know how it goes!Well, I'm not sure if you guys did something behind the scenes, but since posting to this forum, it works again. It hadn't worked for a while, and restarting computer or browser, nor switching to incognito or different browsers had made any difference. Anyway, I'm glad it works again.
I had this strange problem with both Firefox and Safari. Right after I preview any video file (we stored only video file in Dropbox), then the next file I will get the message below.
Even I hit the same file I got the same message. But then if I refresh the page, everything works again normal but again only once. Everytime when I preview one file, the next thing came up is Couldn't preview this file unless I refresh again. I re-start the computer and same result.
- Jay
Hi joe1shogun, how large is the file you're trying to preview?
Are you currently logged into your account, or are you trying to view this file via a shared link?
I am also having the same issue and cannot send the files to my clients.
I've disabled the firewall, the antivirus software, downloaded the app instead of using via the website... nothing and Im getting super desperate.
- Megan
Hi lindamarea, how are you today?
How are you trying to preview content? Do you access using the website, or the app?
Feel free to also send me a screenshot, so I can have visual.
Thanks!
