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Alan3000's avatar
Alan3000
Explorer | Level 3
2 years ago

Trouble downloading large files. 'check internet connection' or 'connection interrupted"

I'm having trouble downloading large files (over 5gb) from another dropbox, downloads keep failing, giving 'check internet connection' or 'connection interrupted' errors. I have enough space, emptied...
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Alan3000's avatar
Alan3000
Explorer | Level 3

Hey there!

 

I don't have the space in my Dropbox sadly, some of the files I need to download are over 40gb.

 

Any other thoughts?

 

Thanks

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Alan3000, can you confirm if the content is part of a shared link? 

 

Approximately, how many files are there? Have you tried downloading them in batches to see if anything changes? 

  • Alan3000's avatar
    Alan3000
    Explorer | Level 3
    2 years ago

    Here is the link: removed

     

     

    I've tried downloading one at a time but I can't even download the smallest file from this Dropbox link.

     

    Usually I have no problem downloading Dropbox files from which are under about 2gb, anything bigger and it keeps failing.

     

    Thanks

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Would you mind sending me a screenshot of the error message you get when you try to download some of the content Alan3000? 

       

      Have you also tried an incognito tab on one of your browsers? 

       

      Does this happen when you specifically try to download content from said shared link, or do you notice the same behavior when you try to download content from your account directly? 

      • Alan3000's avatar
        Alan3000
        Explorer | Level 3
        2 years ago

        Please see screenshots below when attempting to download incognito.

         

        It's not just this link, its any file larger then about 3gb.

         

        Thanks 

         

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