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dschuett's avatar
dschuett
Explorer | Level 4
5 years ago
Solved

Videos don't play in Vault on mobile app

I have a few mp4 videos in my vault that will not play. I get the following error: "Couldn't connect to Dropbox. Please check your internet connection and try again." However, if I copy one of the sa...
Android
Dropbox Vault
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Mobile
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  • PeterL66's avatar
    PeterL66
    5 years ago
    problem seems solved! Great!!
dschuett's avatar
dschuett
Explorer | Level 4
5 years ago

Yes, I do get the error message as soon as it is previewed. If I have the same video outside of the vault, It has the play button displayed and I am able to play the video. I have discovered if I click the boxed-arrow icon at the bottom of the preview, I can choose an app to play the video. However, I would expect it to play just as it does outside the vault.

 

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Thanks for your swift reply, dschuett. 

 

Just to make sure that we cover as much initial troubleshooting as possible, could you also try clearing the Dropbox mobile app's cache? 

  • dschuett's avatar
    dschuett
    Explorer | Level 4
    5 years ago

    I just cleared the app cache and issue still persists.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for trying that out for me, dschuett. 

       

      Could you have a look at your Support page to see your options for contacting our team? 

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