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Forum Discussion

gregorio_escalada's avatar
gregorio_escalada
New member | Level 2
2 years ago

Video upload from a mobile, blocked

I'm trying to upload a video from a mobile, but it is stopped saying the dropbox is full. It was almost full when I tried the first time, but I have made some cleaning and I have now 6 GB available. 

How can I complete the upload?

Dropbox Basic
Mobile
Sync
upload
  • Megan's avatar
    Megan
    2 years ago

    Hi gregorio_escalada, glad everything is resolved!
     

    If you need anything else, you know where to find us!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there gregorio_escalada, sorry to hear you're having issues with this.

     

    Can you please clarify if you're using a web browser to upload the file or the mobile app instead?

     

    Have you tried clearing the cache on your browser or the mobile app to see if that helps?

     

    Let us know more and we'll take it from there. 

    • gregorio_escalada's avatar
      gregorio_escalada
      New member | Level 2
      2 years ago

      Thanks for such a fast answer. I'm trying to uploaad from the Dropbox app the the mobile. I haave not tried to clean the app cache, I'm afraid losing the file, because now I can only find it in the dropbox trying to make the upload

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey gregorio_escalada, sorry to jump in here!

         

        Can you please send us a screenshot, showing where you're able to find the video?

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