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Forum Discussion
Video upload from a mobile, blocked
I'm trying to upload a video from a mobile, but it is stopped saying the dropbox is full. It was almost full when I tried the first time, but I have made some cleaning and I have now 6 GB available.
How can I complete the upload?
Hi gregorio_escalada, glad everything is resolved!
If you need anything else, you know where to find us!
- Walter
Dropbox Staff
Hi there gregorio_escalada, sorry to hear you're having issues with this.
Can you please clarify if you're using a web browser to upload the file or the mobile app instead?
Have you tried clearing the cache on your browser or the mobile app to see if that helps?
Let us know more and we'll take it from there.
Thanks for such a fast answer. I'm trying to uploaad from the Dropbox app the the mobile. I haave not tried to clean the app cache, I'm afraid losing the file, because now I can only find it in the dropbox trying to make the upload
- Hannah
Hey gregorio_escalada, sorry to jump in here!
Can you please send us a screenshot, showing where you're able to find the video?
