We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

dschuett's avatar
dschuett
Explorer | Level 4
5 years ago

Videos don't play in Vault on mobile app

I have a few mp4 videos in my vault that will not play. I get the following error: "Couldn't connect to Dropbox. Please check your internet connection and try again." However, if I copy one of the sa...
Android
Dropbox Vault
Error Messages
Mobile
Preview
sort
  • PeterL66's avatar
    PeterL66
    5 years ago
    problem seems solved! Great!!
PeterL66's avatar
PeterL66
Helpful | Level 6
hope there will be an update soon👍
PeterL66's avatar
PeterL66
Helpful | Level 6
5 years ago
problem seems solved! Great!!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!