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Forum Discussion
When I upload my images to Dropbox, it COMPLETELY changes the color.
When i upload my images to dropbox, dropbox COMPLETELY changes the colour and adds a strange blue/yellow filter
It’s definitely a dropbox issue and does not lie with the files themselves as no other server does this
- Rich
Super User II
If you're viewing the file on the Dropbox website, you're looking at a transcoded preview of the original. To view the original file, download and open it on your computer.
I uploaded these images for the purpose of a client previewing the images. They have always been previewable in the original colour previously, i don't want my client to have to download 100 files just to preview, the preview should not be in the incorrect colour. i have never run into this problem before so rather than a quick fix of downloading to see the original, i'd prefer to know why the preview is now suddenly messed up, as it's never been before.
Hi
I am experiencing the same problem, especially with photos with bigger file sizes, they de-saturate and get a green tint. Even when I download it from dropbox it is still different than my original photo.
Your help would be greatly appreciated.- Walter
Dropbox Staff
Hey Fraser Schenck, sorry to hear you're having issues with this.
Could you please clarify how exactly are you uploading the problematic photos to your Dropbox account and where exactly are you previewing them?
Is it through the mobile app or via our website through a web browser for example?
Hello,
I am a photographer and use Dropbox to deliver my images. I upload them in JPEG format. I've been extremely frustrated lately, because of my clients downloading the images with a weird desaturated tint. It is very obvious that the image is in different colour. I've asked the client and they download images directly from dropbox (no screenshots).
- Megan
Hi gudmormedia, welcome to our Community!
How do you share your images with your clients? Have you tried downloading them on your end, and if you did were the results the same?
Let me know more, and we'll take it from there!
yes, I have downloaded the images both on my laptop and my phone without no issues. It must be something with a browser and the color space that my client is using.
This is happening to me as well. I film in 4k with my iphone, airdrop to my mac, then upload to dropbox. DropBox seems to add way more orange/red to faces etc. The image on the left is what I airdropped to iphone. The image on the right is what shows in dropbox
- Walter
Hey Phil Anthony - sorry to hear about this.
Does this issue affect only this specific video file or all of the videos you've taken on your iPhone? Does the video preview fine if you download it from the website and open it locally on your devices?
If you have the Dropbox mobile app installed on your phone, have you tried using that to upload the file?
