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Almost all of my files in my folder are gone now
Hello! Today for the first time there was a problem with deleted files, which I can't fix. After downloading a file from Dropbox on my iPhone, I wanted to delete it. As always, I used the "delete" option on it, but I noticed that instead of a single file, the entire folder had disappeared. I immediately went to the Recover Files option and restored the entire folder. The problem is that only a few files (232 MB) were restored, while most of the 3 GB disappeared! They are not in the files to restore and my Dropbox shows 4.3 GB instead of the previous 7 GB. Help, what to do?
Hey cachaito let me also jump in here!
Have you checked your deleted files page too?
Also, I'd love to have a visual of your events page, and what you see on your end in order for me to be able to assist further.
Thanks!
- Jay
Dropbox Staff
Hi cachaito, thanks for bringing this to our attention.
Do you see any of the missing files on the events page?
This will help me to assist further!
Hi Jay, thanks for your reply. The thing is that the given event on the Events Page shows "only" 38 deleted files (!)
- Jay
If the events page shows only that number of files deleted, that the Dropbox site didn't have those files on the site.
Is it possible that the files didn't sync to the Dropbox site originally?
