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JanWig's avatar
JanWig
New member | Level 1
2 months ago
Solved

Can't edit Microsoft files on iPhone (iOS 18)

I can no longer (just since a few days)  edit any files from Microsoft (.xlsx, .docx or .pptx) on my iPhone (14 with iOS18). I can only read them. I do subscribe on Microsoft 365 and I have always been able to open and edit Microsoft files from my phone.

It works fine on PC. Also If I copy the file from Dropbox to OneDrive (on the PC), everything works fine even from the phone when opened from OneDrive.

When clicking on the file in Dropbox asking for example to open in Excel, I get the answer that the file is stored on a Server which is not supported

Please Help

edit
iOS
Mobile
  • JanWig's avatar
    JanWig
    16 days ago

    Microsoft solved the problem for me. I had to remove the Microsoft365 app (keeping the Word,Excel and PPT apps) then it worked

  • JanWig's avatar
    JanWig
    New member | Level 1
    16 days ago

    Microsoft solved the problem for me. I had to remove the Microsoft365 app (keeping the Word,Excel and PPT apps) then it worked

  • holydrug's avatar
    holydrug
    New member | Level 1
    16 days ago

    Hello, I had same problem.
    Try to edit pptx from app Files, then mode changed from view to edit too.

      • JanWig's avatar
        JanWig
        New member | Level 1
        2 months ago

        Thanks.

        I am on the Dropbox Basic plan (the free version), but have less than three devices connected. Do you want me to uninstall the app, reboot and re-install anyway? Please confirm

        I assume no files will get lost if uninstall the app by using the "delete app" commando on my iPhone, or do I need to make a back-up of the files? Please confirm

        The problem has appeared recent week

  • JanWig's avatar
    JanWig
    New member | Level 1
    2 months ago

    I have Dropbox app version 406.2.2 and excel app 2.92.24121313

    The error message states that the file is stored on a non supported server.

    How do I add a screenshot in this chat?

     

  • JanWig's avatar
    JanWig
    New member | Level 1
    2 months ago

    When I click on the file open with excel, my phone opens OneDrive. Why can’t it go directly to my excel app and open? Is there a setting that may resolve my whole issue?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hi there JanWig - sorry to hear you're having issues with this.

      Can you please let us know the version of the Dropbox app and the Microsoft Excel app on your iPhone? 

      If you could also send us a screenshot of the exact error you're getting, I'd appreciate it.

      Cheers! 

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