You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

KLM3's avatar
KLM3
New member | Level 2
3 years ago

Dropbox is full and I can't delete files to free up space

My dropbox is full. I want to go into my account and empty out some files, but my only allowed option is to upgrade to a paid account. How can I access my files and delete some items so the space is ...
Delete
Organize
Quota
Storage space
  • Rich's avatar
    Rich
    3 years ago
    KLM3 wrote:

    My dropbox is full. I want to go into my account and empty out some files, but my only allowed option is to upgrade to a paid account.

    Dropbox doesn't prevent access to your account when it's full. It just prevents you from syncing and adding new content until you're back below quota.

     

    If you're signing in to the website and you're being presented with an option to upgrade, it's likely just a window that you can close and continue to your account. If not, take a screenshot and post it here, being sure to mask any private information.

nikkidolson's avatar
nikkidolson
Explorer | Level 3
2 years ago
I can’t.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!