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Sarahmac's avatar
Sarahmac
Helpful | Level 6
5 years ago

Dropbox no longer uploading photos edited on iPhone?

Literally overnight, Dropbox has stopped uploading any photos that I’ve edited on my iPhone 8. The files just sit there forever stuck in waiting to upload mode. However, when I upload unedited photos...
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Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff

Hello Sarahmac!. 

I am happy to help you upload your edited photos to Dropbox. 

I understand that your manual uploads are stuck and I would like to ask you a few things and provide you with a quick fix. 

  • What are you editing these files with? 
  • Do you get any error messages? If so, please add a screenshot in your next comment. It would help me a lot to see them. 
  • Do you have enough storage in your Dropbox account and the mobile device? 
  • Are you having an issue uploading any file, or is this issue only occurring for specific files? If this is happening to a specific file, do you mind sharing the file type, so I can investigate this further?
  • Are you using data or Wifi? 

Quick fixes. :tools:  📱

  1. Switch from Wifi to cellular network or to another Wifi. 
  2. Reinstall the Dropbox mobile app. 

[EDIT] Hi alexikc! I understand you might be facing the same manual uploads issue and moved your topic here. Please check out the troubleshooting suggestions offered and the additional info I will need to help you more. Thank you! 

Let me know if that helps. Thanks for sharing more info!

 

Sarahmac's avatar
Sarahmac
Helpful | Level 6
5 years ago

Hi Fiona

Thanks for your response.

The problem is a new one which happened after the latest Dropbox update.

I am using the regular iPhone photo editor.

I have tried uploading photos that have not been edited, they upload instantly. Yet when I try to upload edited photos, they are forever stuck in waiting to upload mode.

Have tried all the usual fixes, uninstall the app, reinstall, use data instead of WiFi, switch to flight mode and switch WiFi on, etc. Still the same thing.

The problem is definitely related to the edited photos (JPEGs). When edited the file size is smaller than the original if anything, not larger. I have ample Dropbox and iPhone storage space available.

It's very frustrating as I always edit my photos before uploading them.

Thank you

Sarah

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thank you for the additional information Micli, Sarahmac. 

    Sarahmac are your edited photos in a third party application and you are trying to import from there by any chance? or are you doing this tapping the (+) button? 

    Same question for you Micli, when you say they can be uploaded from your gallery, do you maybe mean automatically. What are the steps you are taking? Is the (+) button failing for you as well? 

    • Micli's avatar
      Micli
      Explorer | Level 4
      5 years ago

      Hi Fiona,

      I checked carefully what happens and it's the same as Sarah: "...photos that have not been edited, they upload instantly. Yet when I try to upload edited photos, they are forever stuck in waiting to upload mode." I do this from inside the app and I use the + button, I can select pictures from image gallery and I can choose which folder they go but they get stack forever. And, again, quoting Sarah, "The + button works fine, the images all appear in the folder, but are greyed out waiting to upload." It happens the same to me.

      If I choose pictures in the gallery and I want to upload to the app one by one, I have no problem, I can upload edited or not. The size of the picture uploaded to the app is smaller than the one of the same pictures uploaded from the app using the + button.

      Thank you, Fiona : )

      • alexikc's avatar
        alexikc
        Explorer | Level 4
        5 years ago

        Hi Fiona,

        Maybe I have another clue.

        I said that my photos were not modified but I used the iPhone's camera built-in "Portrait mode" (and some with the Portrait Lighting effect).

        It seems that all the pictures that don't upload were taken with the Portrait mode.

        I sent you an example this morning through our mail topic.

        Furthermore, the pictures can't upload even while hitting the "+" button.

        Thanks again for your help.

    • Sarahmac's avatar
      Sarahmac
      Helpful | Level 6
      5 years ago

      Hi Fiona

      No third party application involved, I take the photos directly with my iPhone camera and then go into the Dropbox app, hit the + button and choose my folder. As I said, the non-edited ones go straight in. It's the edited ones that won't upload (edited in the iPhone regular editor via the edit button in the photo screen), and it's a new issue. Up until two nights ago it was working fine, and had been for years.

      The + button works fine, the images all appear in the folder, but are greyed out waiting to upload.

      Thank you.

      • Fiona's avatar
        Fiona
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for the updates Sarahmac. 

        I located the email you have with our support and I will add notes for the agent assisting you there.

        Thank you!  

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