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felipevaz's avatar
felipevaz
Explorer | Level 3
3 years ago

Error when copying anything from Dropbox (monterey, 2020 m1 MBP)

Whenever I try to copy a folder from the local Dropbox folder to another folder in my Mac, I get this error: "The operation can’t be completed because an unexpected error occurred (error code -8062)...
Desktop
Error Messages
Folders
felipevaz's avatar
felipevaz
Explorer | Level 3

Hi Hannah, thanks for stepping in. Hovering over the icon says "Up to date", and stopping the app doesn't really help (and forcing quit them via Activity Monitor doesn't help either). I also restarted the computer to no avail.

In parallel, what might be somehow related is that I have an incomplete Time Machine backup (it says it is out of space in the backup volume). I've excluded the Dropbox folder (~/Library/CloudStorage) from being backed up, but not before it started the backup.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey felipevaz, would it be OK if we reach out via email to investigate further at this point? 

  • felipevaz's avatar
    felipevaz
    Explorer | Level 3
    3 years ago

    Sure. By the way, the Time Machine backup completed normally, but the problem persists.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Thanks for the cooperation felipevaz - you've got :envelope:

       

      Whenever you get the chance, please have a look at your email's inbox and we'll take it from there. 

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