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Forum Discussion

felipevaz's avatar
felipevaz
Explorer | Level 3
3 years ago

Error when copying anything from Dropbox (monterey, 2020 m1 MBP)

Whenever I try to copy a folder from the local Dropbox folder to another folder in my Mac, I get this error: "The operation can’t be completed because an unexpected error occurred (error code -8062)...
Desktop
Error Messages
Folders
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey felipevaz, thanks for bringing this to our attention.

 

What is the current sync status of the Dropbox app? You can hover your mouse over the Dropbox icon in your menu bar to check that.

 

Also, if you quit the Dropbox app and try to copy the folder again, do you see a different behavior?

 

Let me know and we'll go from there.

donbraffitt's avatar
donbraffitt
Explorer | Level 3
2 years ago

I have this same problem on macOS 12.6 since I upgraded to the Dropbox version which uses the CloudStorage folder.

 

I cannot successfully copy the CloudStorage folder when I backup my files. I can copy the individual files that are within the CloudStorage -> Dropbox folder.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi donbraffitt, hope you’re doing well. 

     

    Can you please send me a screenshot of the error message that you keep getting? 

     

    Also, what’s the exact app version of your Dropbox app?

    • donbraffitt's avatar
      donbraffitt
      Explorer | Level 3
      2 years ago

      The error is the same as in the base note in this thread from a month ago:

       

      -----

      Whenever I try to copy a folder from the local Dropbox folder to another folder in my Mac, I get this error:

      "The operation can’t be completed because an unexpected error occurred (error code -8062)."

      -----

       

      I am trying to copy the folder CloudStorage -> Dropbox from my internal disk to an external disk using Finder by just dragging from internal to external.

       

      I can copy individual files within the Dropbox folder with no problems.

       

      I was able to copy the Dropbox folder for years with no problems until I recently upgraded to the version where you moved things under the CloudStorage folder.

       

      Dropbox version: 162.4.5419

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for that, donbraffitt!

         

        Is it alright if I email you directly to the email address that appears linked to your Community profile here? 

         

        I’d like to have a look into your account, if that’s OK.

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