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H_F92's avatar
H_F92
New member | Level 2
3 years ago

Help! Dropbox files completely gone after disconnecting from joint account

Hi, hoping someone can help. I recently linked my Dropbox to a client's account in order to more easily view/share files. I chose the option to merge my Dropbox with the client's, which meant that I ...
dropbox business
Offboarding
Organize
Restore
Pam Kenyon's avatar
Pam Kenyon
New member | Level 2

Where are the files linked to that account that has been disconnected? I can see how to restore deleted user files, but there is no option to restore the disconnected user? Where are their personal files that were in the dropbox before they were disconnected? How do they access or how can i restore them so that they can copy them and remove them?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Pam Kenyon, if you want to restore a deleted member from the Dropbox Business team, if you're the team admin, and it's within 7 days of the deletion, you can follow these steps to recover their account.

 

Afterwards, you can convert their account to a personal account away from the team.

  • Pam Kenyon's avatar
    Pam Kenyon
    New member | Level 2
    2 years ago

    The member isn't showing as deleted, they are showing as disconnected and so there is no option to restore. If the member was transferred to a personal account will there files all show there? 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Pam Kenyon, sorry to jump in there! 

       

      Keep in mind that disconnected members are those users that have had their Dropbox account converted from the Business to a personal account away from the team.

       

      And yes, if you transferred their files to a different member, the content should be available there. 

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