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Forum Discussion

Hissing Sid's avatar
Hissing Sid
New member | Level 1
7 days ago

How do I access my missing photos?

I have the 'Basic Plan' of 2.0GB. I have been informed by Dropbox that I have used 2.09GB of my 2.0GB storage, which is impossible......!

Because of this, the photos from my phone have stopped syncing to Dropbox.  That I can understand. However, they advise to free up space by deleting files, but 99% of my photos appear to be missing from Dropbox.

I was thinking of upgrading, but I won't if they have lost my photos.

Any ideas how I can get them back?  Thanks.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey Hissing Sid, let's jump right into this! 

    Have you checked your events page, along with your deleted files page by any chance? If not, then I'd suggest that you start there. 

    Also, feel free to clarify more and let me know what your plan page reports, just to get a good grip of the account's space. 

    Keep me posted on the results! 

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