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Forum Discussion
How do I get access to old accounts?
I am trying to find several old Dropbox accounts I no longer have the passwords to nor do I have access to the emails the account were built under. How do I locate all of my outstanding Dropbox Accou...
- In short, you can't.
Your email address is required to access an account. If you no longer have access to the email in question and you don't know your password (or the password has expired) you can no longer gain access the account. Even if it was a paid account, all Dropbox would help you with is removing the payment method from the account so you're no longer charged. They wouldn't help you gain access to the account.
The only possibility in such a scenario is if you still have a device linked to the account and syncing, but that doesn't seem to be the case here.
my email address is <snip> and I have very precious files i typed in the box since 2012. you changed your ways and my files are gone. at least give me a chance to empty the box and get my work of preserving my mother's diary back somewhere else please
How to regain the files of old account if you know the email address but it was upgraded to new email address...Hope you got this issue...
- Lusil
Dropbox Staff
