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Forum Discussion
I got an email saying my account is closed. Can I recover my files?
I stupidly didn't realise that all my photos were actually saved in my Dropbox account only, and not on my computer. I received an email in October 2024 saying my account has been closed, but I can still log into my Dropbox account and see some files. If I upgrade my account again, will I be able to see all the other files? Or retrieve them?
Please help
Thank you!
Hi Mark,
but there are still files there
- Walter
Dropbox Staff
Hey NargisH - sorry to jump in here, but can you find any signs of your missing files in the events page?
Also, do you happen to have another Dropbox account perhaps, associated with a different email address of yours?
I don’t think so. If I give you an email address, are you able to check it for me?
As if I do, it would be under my old email addresses which I don’t have access to anymore
- Nancy
Hi NargisH! Hope you’re doing well and thanks for your post.
Can you send me a screenshot of the email you received, so that I can have a look?
Do you mean that your Dropbox account was deactivated due to inactivity or did something else happen?
Finally, is it possible that the email concerned a different Dropbox account?
Let me know when you have more info.
Hi Nancy, thank you for getting back to me.
Please see the screenshot.It was around this time that I lost all my photos and I thought something had happened to my Mac storage. I now see that my photos were in Dropbox that was connected to my Mac.
- Mark
Super User II
Unfortunately it isnt possible to recover a deleted account and the data is, as the email said, also unrecoverable.
