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Forum Discussion

anonymous's avatar
anonymous
5 years ago

I have an issue on the mobile app due to camera uploads. Can you help?

For a while now, i have a "Couldn't upload photo. Tap for more info." When i tap, there's no image file shown. Possibly this occured when i have deleted several photos on my device before (or while)...
Camera uploads
Delete
Error Messages
Mobile
Sync
  • Walter's avatar
    Walter
    5 years ago

    Hi anonymous; welcome to the Community!

     

    Since you mentioned that you've tried clearing the app's cache and also rebooted the device and still seeing this, may I have you do it once again making sure to sign out from your account after clearing the cache and logging back into your account after rebooting the device? 

     

    Here are the steps - just in case: 

     

    On iOS:
    1. Navigate to the “Personal” tab
    2. Tap the gear icon in the upper-left corner of the screen
    3. Select “Clear Cache”e.

     

    On Android:
    1. Tap the menu icon in the upper-left corner of the screen
    2. Select "Settings"
    3. Select “Clear Cache”

     

    If this doesn't improve matters, please send me a screenshot of the error you see and some additional information such as the version of the mobile app you're using and your mobile's OS. 

     

    Thanks!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi anonymous; welcome to the Community!

 

Since you mentioned that you've tried clearing the app's cache and also rebooted the device and still seeing this, may I have you do it once again making sure to sign out from your account after clearing the cache and logging back into your account after rebooting the device? 

 

Here are the steps - just in case: 

 

On iOS:
1. Navigate to the “Personal” tab
2. Tap the gear icon in the upper-left corner of the screen
3. Select “Clear Cache”e.

 

On Android:
1. Tap the menu icon in the upper-left corner of the screen
2. Select "Settings"
3. Select “Clear Cache”

 

If this doesn't improve matters, please send me a screenshot of the error you see and some additional information such as the version of the mobile app you're using and your mobile's OS. 

 

Thanks!

anonymous's avatar
anonymous
5 years ago
Logged out, cleared storage and cache, restarter and logged in again.

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