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SQ1's avatar
SQ1
Explorer | Level 3
8 months ago

I logged in today, and everything was gone.

I took over a Dropbox Account for another member at my work over 8 months ago. We use the Dropbox regularly. I logged in today and everything was gone. No files. No deleted files. Empty. I also noticed it was requesting I verify the email on file. I have tried but I can’t get the link to go to the email. Is it possible I signed up for a new account with the exact same credentials? Why can’t I access anything ?!

restore
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    8 months ago
    SQ1 wrote:
    Is it possible I signed up for a new account with the exact same credentials? Why can’t I access anything ?!

    New account, yes. Same credentials, not unless the previous account no longer existed. Two accounts can't have the same email address.

     

    What does your Events page show? If there's no activity, you're likely on a new account.

    • SQ1's avatar
      SQ1
      Explorer | Level 3
      8 months ago
      I don’t see where I even have access to an event log anymore. Where would this be located ?
      • SQ1's avatar
        SQ1
        Explorer | Level 3
        8 months ago
        It says it’s a “new account”.

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