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mattelgood's avatar
mattelgood
New member | Level 2
2 months ago

I want to rewind a file to 09/13, but I only see a version from 06/05.

I'm trying to Rewind a folder to rewind to a version of a spreadsheet shown by Rewind (edit from 13th Sept), but it doesnt appear to happen. Leaving in place an version saved on 5th June...

When I go to the file and try to access the Versions History it only shows the 5th June version.

I have basic subscription

Dropbox Rewind
File access
  • Mark's avatar
    Mark
    2 months ago

    Hi mattelgood 

    Have you checked www.dropbox.com/events to see if the file uploaded on the Friday before you shut down? It can take a few seconds to sync and update. The other thing to check is was Dropbox running?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for posting on our forum today, mattelgood! 

     

    Can you clarify which Dropbox platform you used on the 09/13 to edit your spreadsheet? Was it the Dropbox website or the desktop/mobile app?

     

    If it was one of our apps, are you able to see the updates you've made there? 

     

    Let me know what you find and we'll look into this further.

    • mattelgood's avatar
      mattelgood
      New member | Level 2
      2 months ago

      I edited the spreadsheet locally (on desktop) within Excel... I think i saved it after as I closed all spreadsheets on Fri prior to weekend away...

      It may be (as I was using a laptop over the weekend) that it was overwritten by an old version left open on laptop, which had very old (5th June) last modified date...? 

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hmm, it’s possible. If you open the Excel file on your desktop and/or laptop now, are you able to see and recover the 09/13 version via the Microsoft app?

         

        If yes, the Dropbox app should sync your updates to the web and the rest of your devices.

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