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Forum Discussion

RobinH's avatar
RobinH
Explorer | Level 3
5 months ago

I'm unable to move a folder back to the team space from my personal folder

I saw a question like this in the forum, but the instructions don't seem to apply to me. I noticed that a folder my whole team has access to is now in my personal folder within the team/business Drop...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting this on our Community, RobinH! 

 

First off, I’d like a screenshot of the options you see when trying to move the folder back to its original place. 

 

I’d also appreciate one more screenshot of the error you’re getting when trying to copy the folder over.

 

Are you experiencing the same behavior on different browsers, as well? 

 

Keep me posted.

bakken's avatar
bakken
New member | Level 2
5 months ago

We are having this same issue with our Team.  It's clearly related to the June 22 update, as it's brand new.  One team member has found several whole-Team folders in her personal folder.  This is not happening to everyone.  however, there is no way to move those whole-Team folders back to the main folder where it belongs.  The "move" option is GONE.

 

Please fix this glitch on the June 22 update.  It's a huge problem.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Thanks for reporting this, bakken. To clarify, the “Move” option is missing on all browsers, correct?

    • Geoffrey Huck's avatar
      Geoffrey Huck
      New member | Level 2
      29 days ago

      I saw a question like this in the forum, but the instructions don't seem to apply to me. I noticed that a folder my whole team has access to is now in my personal folder within the team/business Dropbox account. People still have access, but it is in the wrong place. I assume I accidentally dragged it in there. The instructions I've found say I should be able to hover over the folder, see the 3 dots, and select "move," but "move" is not an option that comes up when I do that. When I try to copy or drag the folder out of my personal folder to the main team folder, the message says I can't do that, because I need special permission. I am the account admin (business owner), so it seems like I should have permission to do anything, but apparently I don't.

      What steps can I take?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        29 days ago

        Hey Geoffrey Huck, thanks for the nudge here.

         

        Are you the owner of that folder or a member with edit permissions?

         

        Can you also send us a screenshot of the error you're getting, so we can take a look?

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