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Forum Discussion
nomadshot
15 hours agoNew member | Level 1
Lost my account and files
I was trying to log in yesterday through mobile app but I was directed to sign up. I tried reseting my password instead. After successfully resetting my password, it turned out to be a new account wi...
Mark
Super User II
If it was under a year they should be on the account still - what is www.dropbox.com/events showing?
If that is BLANK then one of two things has happened..... its either a brand new account and you accidentally created one instead of using a one you had OR it was over 12 months since you logged in and so your account has been wiped for inactivity.
nomadshot
12 hours agoNew member | Level 1
It says "You added the app Dropbox" and then the date and time yesterday "22/11/2024 4:30pm".
How come my account was wiped for inactivity without sending me any email notification? The most recent email I received was from yesterday saying "You've successfully reset your password" and "We noticed a new sign in to your account".
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