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Forum Discussion
My photos were deleted after my account was downgraded - can I recover them?
I missed to pay the fee, and my extra large Dropbox account was downgraded and all the files and photos was deleted from my files and från deleted files.
I have now uppgraded again to Dropbox plus.
Is there a way to restore the data?
Please help.
/Jenny
- Mark
Super User II
How long ago did you not pay?
Deletion of files doesnt take place immediately - in fact its many many months and after many many months of email warnings.
Unfortunately if they have been removed by Dropbox they are not recoverable.
I got the warning emails in the beginning of may, I canged my credit card and the atutomatic payment did´nt work, and payed by hand in the end of may.
- Hannah
Dropbox Staff
Hey Jenny80, sorry to see that your photos are missing.
I think Mark is referring to warning emails about your files getting deleted, not about your payment.
What does your events page show about these files?
