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BUser2024's avatar
BUser2024
Explorer | Level 3
6 months ago

File keeps being moved into the parent folder instead of the subfolder on the website

When moving an online file from one directory to another directories sub-directory, often times (not always) the file will end up in the root dir and not the sub-directory that was selected.   Ex...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey BUser2024, let's jump right into this! 

 

I'm guessing you're using the desktop app in order to achieve this move, right? 

 

Keep in mind that I removed your shared link, in order to avoid it from receiving a lot of traffic. 

 

Would you mind clarifying your device's OS, and when did this start happening? 

 

Keep me posted, and we'll take it from there!

  • BUser2024's avatar
    BUser2024
    Explorer | Level 3
    6 months ago

    Hi Megan,

     

    We are not using the Desktop app, this is happening while using the web browser.  We use PC's with Chrome as the browser.  Sorry about the pictures, I have added them back using the picture tool on the toolbar... if you don't want them on the thread at all that's fine, you can delete them.  Sorry for the misunderstanding.  Thanks for your help!

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey, BUser2024! Hope you’re doing well and thanks for the screenshots.

       

      From the last screenshot, I understand you’re trying to move your PDF file into the “Import-into-GoodNotes” directory/folder, correct? However, from your first screenshot, it looks like the file has been moved inside a folder named “Admin”, which is located within “_Site Visits”. Feel free to correct me, if I’m wrong though.

       

      If you try and move this file to another folder instead, are you experiencing the same behavior?

      • BUser2024's avatar
        BUser2024
        Explorer | Level 3
        6 months ago

        Hi Nancy, thank you for your response.  Sorry for the confusion, I have added step numbers to the images in order to put them in the correct order.

         

        What we are doing is starting in the sub-directory /__Site Visits/Admin and attempting to move a file in that directory to /__Site Visits/Import-into-Goodnotes and "Sometimes," not all the time, the file ends up at the root of /__Site Visits instead of the selected folder "Import-into-Goodnotes"

         

        Hope that clarifies the issue.

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