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Forum Discussion
Recovering deleted files (older than 30 days)
I have a Dropbox Basic plan - and to date, I've only been on that plan. I deleted files more than 30 days ago (but less than 180 days ago), which means they aren't available for me to recover. With the Dropbox Professional plan (and similar plans), I'm able to recover files that were deleted up to 180 days ago. Does that mean that if I now upgraded to one of those plans, I would be able to recover those files I deleted between 30 and 180 days ago? Or would I have had to already been on one of those plans before I deleted the files, in order to be able to now recover them?
justinaleo wrote:
Does that mean that if I now upgraded to one of those plans, I would be able to recover those files I deleted between 30 and 180 days ago?
No. You would have had to be on one of the plans with a longer recovery time before the files were deleted. Unfortunately, there's no way to recover those files now. They're already gone.
Hi I just want to find out if there's a type of backup solution that will enable me to recover dropbox data if for instance something was deleted more that 30 days ago. We have Dropbox advanced
Situation:
- Long time Dropbox super user (9+ years).
- Paid premium user for the past 7 years.
- Recently downgraded to free "Dropbox Basic" three months ago.
- In the process, I accidentally deleted some of my wife's important files (whoops).
- Since I'm now a "Basic" user, I can't recover files deleted >30 days ago. Fair enough.
If I pay to (re)upgrade to Plus/Professional, will I regain the ability to recover deleted files that are between 30-180 days old?
I'm assuming the answer is "no," but I figured I'd ask anyway to keep me out of the dog house with my wife. Thanks in advance.
- Hannah
Dropbox Staff
Hey frugalprof, thanks for reaching out to us.
I'm afraid that upgrading your account retroactively, won't help you restore your files.
The restoration window is the one you had at the time of the deletion.
Apologies for the inconvenience this might cause, but if there's anything else you need, please let us know.
- Hi! Is there any way to recoupe the old files? Please help!
- Rich
Super User II
Aga91 wrote:
Is there any way to recoupe the old files?We need more information before we'll know how best to help you. If you're just trying to recover files that were deleted within your recovery period, refer to the following help article. Otherwise, you'll need to explain the situation in more detail.
Hello, I have a basic account but I need to recover two excel files deleted on December 07th and 09th, 2022. What solution do I have?
And if I pay another type of contract??
Hi
[email address removed per the Dropbox Community Guidelines]
Inadvertently removed the box.
How to retrieve old files after six months .- Mark
Unfortunately its not possible to do so now. Even with a paid account you can only restore for 180 days.
Sorry
- My photos was deleted above 180 days older plzzz help me
- Rich
Huda shaikh wrote:
My photos was deleted above 180 days older plzzz help meI'm afraid that won't be possible. Even if you were on a paid account, you would already be passed the recovery period. It's simply not possible.
- Rich
justinaleo wrote:
Does that mean that if I now upgraded to one of those plans, I would be able to recover those files I deleted between 30 and 180 days ago?
No. You would have had to be on one of the plans with a longer recovery time before the files were deleted. Unfortunately, there's no way to recover those files now. They're already gone.
Do you know after the recover days are reached, are user's files also deleted from backup servers? how long before backup servers are updated and files removed from there?
- Rich
galaxypacks wrote:
Do you know after the recover days are reached, are user's files also deleted from backup servers? how long before backup servers are updated and files removed from there?
Refer to the following help article:
That's bad news for me, but thanks for the response.
