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Forum Discussion
Sort by name not working on DropBox app for Mac.
Hi, could someone please let me know why the folders in my dropbox application for desktop on Mac are not being ordered correctly by name? The settings are set so that they should be, and all other f...
Jay
Dropbox Staff
Dropbox StaffHi JamesOBVDS, thanks for bringing this to our attention.
Could you try selecting that specific column with your folders (the second one) and sorting the files and folders by name?
Keep me updated with any progress!
Could you try selecting that specific column with your folders (the second one) and sorting the files and folders by name?
Keep me updated with any progress!
hi, thanks for your reply. I have tried that, it doesn't make any difference, the folders and files still stay in the same random order. For every other way of organising available in that drop down Finder menu, they change and arrange themselves as they should, but for some reason with 'Name' it doesn't make any difference.
- JayDo you experience the same issue when quitting the Dropbox desktop application and sorting the files again?
Yes, it is the same when i quit and reopen.
James
- JayThanks for the info, I'd recommend getting in contact with the support team directly for further assistance.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
