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This is an unlinked Dropbox on Mac Sonoma 14.5
I cannot access files stored in the dropbox location untill I copy an individual file and paste it elsewhere, how do I fix this whenever I also try to connect it says Your device couldn't connect to ...
Walter
Dropbox Staff
Dropbox StaffHi Chatterbox - sorry to hear about this.
When you say you tried the Terminal commands, are you referring to an advanced reinstall or something else?
Yes, I have tried every different series of steps to delete and re-install Dropbox to two separate Mac computers running Sequoia 15.2. Neither is working well. One one, a laptop with limited discs space and with the default sync as online only, I cannot change folders to offline. I get no left click or cntrl-click Dropbox menu choices (which used to come up in blue) to change the sync setting. I also, off-and on, get a warning when I try to open a selective sync document that there is a network or server error and I cannot open it. This resolves sometimes after a reinstall, but pops up again. I really want to move some folders I use all the time to offline, but I cannot.
On the other machine where all files are also offline, a computer I use to make local backups of the important working files every hour, now control of select sync which once worked is now off. I get no dropbox commands when I control click or left click a file or folder. I have been using Dropbox and supporting a dozen Mac and Windows 9 and 10 machines for a decade now and problems are now popping up everywhere. I support one Windows 10 machine where sync has not been working for over a month. I have not had time to Teamviewer into this machine or attempt to resolve this problem in person yet. I need to fix my issues first.
- Walter
I see, thanks for the additional information Chatterbox - much appreciated.
Could you send us a screenshot of the options you get when you right/ctrl-click on the files inside your Dropbox folder and another one, showing the warning you mentioned? Since you've been having issues with this for a while now, have you tried getting in contact with our support team directly for further assistance with account and device specific information?
You cannot quite see, but there have been for a while, and unlike on my desktop machine with the exact same OS and DB install versions, NO sync symbols to the right of files or folders (green checkbox or blue spinning circle). The dropdown control panel, pictured, shows "Your files are up to date". My sync settings and screen showing the DB version are below that. Indeed, new files added to the synced folders on other computers do show up now. Yesterday they did not, but after a new clean reinstall at noon today they do. Tis morning I could access no files on the on-line-only-sync'd laptop due to that server/network error message reported above. Now I can.
In short, performance has been spotty to non-existent on both machines. Neither machine has any odd configuration or integration as the DB folders are in the default locations in the Library/CloudStorage folder (with aliases--business and personal DBs--appearing in the user folder). I would note that on the desktop just now my primarily DB Team folder also has no sync symbol, but the other three DB folders do have this.
