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Leslie M.1's avatar
Leslie M.1
New member | Level 2
10 years ago

Videos are not playing on the Dropbox site

I have a few videos on my dropbox and now they won't play. They just show that wheel that seems to imply something is "loading," but the videos never play in the end. Is this an issue with my compute...
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 years ago

Make sure you have an appropriate app on your device to play them

  • wildpig's avatar
    wildpig
    New member | Level 2
    8 years ago

    i have same issue, will only play audio..... what do you mean "have appropriate app", what is it????


     

  • wildpig's avatar
    wildpig
    New member | Level 2
    8 years ago

    what is the approprate app??????

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago

      Hey wildpig, 

       

      It really depends on the extension. Most videos are viewable on a phone, though to better determine which application opens them, you'll have to look if it's an ".mp4, .avi etc." file. 

       

      (eg. Ella's Wedding.mp4")

       

      To further look into that with you, could you let me know some more details on what you're experiencing when trying to view your videos on your phone? 

       

      Looking forward to hearing back from you! 

      • wildpig's avatar
        wildpig
        New member | Level 2
        8 years ago

        thanks so much Jane, i down loaded AC3 player, that seems to fix problem

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