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Why did all of my files disappear?
A folder that is owned by me and shared with two others is now empty. What happened to all of my image files? How do I get them back?
As I am a basic user, the policy of dropbox says I can only recover the files deleted within 30days as they will be deleted for real!!! Can someone tell me whether this statement is really true or it is just bullshit and I might have chances to let the staff of dropbox to recover them?
That is correct. Basic accounts, or Pro accounts without the Extended Version History addon, can only recover files for 30 days from the date they were deleted. Beyond that they cannot be recovered, even by Dropbox staff.
rjothvas wrote:
... a Basic account that I haven't used in awhile ...
How long is a while? If an account remains idle for more than a year, Dropbox will remove it, which also removes all files from the system.
... and now it's telling mee that it can't find any of my folders, and dropbox made me use InstallerIs it possible that you started a new account, instead of signing into your old one? If the old one had been removed and you installed with the same email address, you would have started a new, empty account.
are my files now all gone? If not, where are they?If you're signing in with the same email address and the account is empty, then it's likely as I described above. Otherwise you can try checking the Events page and Deleted Files to see if the files are there, or see if it lists what happened. If both pages are empty (aside from anything new you've done), then you're in a new account.
Same here!!!!!!!!
I lost 2000 documents and i didn't realize it until i try to use one...
Thank god, i restore them from "events" ....it show all these files were deleted at the same time so it can't be done manually!
all folders left but document disappear!
I think I figured it out. I lost all the files when I reconnected to an computer that was sharing the data and that had been disconnected for several weeks. It was then that teh system assumed that the new files had been deleted from the old computer system and deleted them from everywhere else. The good news is that they are all under deleted files (I am not sure for how long, though)
We lost one file. It was uploaded at 8:31 on Friday May 23rd, 2015, and then shows that it was altered on May 23rd, 2015 at 10:22 AM. This was my daughter's iPhone backup. One of her friends had died, and we would desperately like to regain those photos. Please help.
I use dropbox to store a lot of files for more than a year. A few months ago, I cannot open my files. All folders and files still exist, but thay cannot be opened. There is a message in the form of picture in my folders. Here it is:
I wouldn't follow the instructions as I think this is a scam. I would send this info to Dropbox directly and ask for them to help.
I can't find/access any of the photos and videos that my family uploaded to my dropbox since December 2015. What could be the problem??
So...we have same problem more than a year, and it's still not solved.
I lost folders and files too, which came back 3 days later.
I doubt somebody might moved the folders accidentally, but Event log never shows me such actions...
The folder had gone by itself and came back by itself, and dropbox never gave me any solutions, but talking about the time lag caused by slow internet, which I first thought but could never happen in my case. So frustrating...
First time i face this problem in Jan 2015 when I notice one file missing. I use Dropbox alot. I use dropbox alot and was making extra notes in files and saving there and yesterday when I was checking some files that I saved sometime during June 2016 till Sept 2016, I noticed all folders but some files in them were missing. Later when I investigated further, and checked all my other files in Dropbox, I see many things missing.
I have find no way to restore the data as I have free account and I can restore only files that were deleted 30 days ago.
I see one of other person saying that Dropbox doesnt delete files and I dont understand how other processes or hard disk can delete files.
This is very annoying. I have start moving out my data from my Dropbox now
I have been trying to set up my dropbox account. I upgraded to the pro because I needed more room. Now the files are no longer on my desktop or on the dropbox site except for the file names. I realize I am not very tech but I thought this was supposed to be easy. How can I recover my files?
Most of the time, it comes down to several points:
- user error (accidentally dragged out of Dropbox on another computer)
- shared folder misunderstandings (another use drag files out of shared folder, which removes it from your Dropbox)
- 3rd party software (malicious or not, like Cryptolockers, disk cleaning utilities)
This page should tell you which user has committed the deletion/editing/movement of your files:
https://www.dropbox.com/events
If it says that you are the one who did it, then you may want to investigate the computer you are using at the stated deleted time.
You may refer to this page for assistance in determining your active browsers sessions, devices linked to your Dropbox, and 3rd party apps with Dropbox access:
