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ajw1100's avatar
ajw1100
Explorer | Level 4
2 years ago

Why is it so complicated to remove folders from DB? Is there a simple way to do that?

It seems I am near my 2 GB space limit, so being pushed to upgrade, however I really no longer need DB at all. I have read a lot of posts here relating to this problem and most are double dutch to me. 🤔

I do NOT want to download 2GB of DB data, I just need to delete 2 GB of DB data. Then remove DB from my Windows PC. HOW?

Delete
Desktop
Dropbox Basic
Quota
Uninstall
  • Jay's avatar
    Jay
    2 years ago

    Hi ajw1100, the space should've been freed up immediately, since deleted files don't take up any quota.

     

    Could you check your quota usage again, and attach a screenshot of it here? Is it possible you have shared folders on your account taking up quota?

    • ajw1100's avatar
      ajw1100
      Explorer | Level 4
      2 years ago

      Thank you for your reply, I have deleted app 122 files/folders from my DB account. However I am still rather confused. DB seems to imply I only have 2GB of Basic Free Cloud storage and I need to upgrade.  but on my account information it shows:

      Basic 2GB Free.

      Then under that it shows as:

      Personal Dropbox Space

      Using 3.49GB of 5.25GB  Unused 1.8GB.

       

      So which is it, do I only have 2gb or 5.25gb ?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi ajw1100! Thanks for sending over more details. 

         

        If l understand correctly, you don’t see any difference to your account’s storage usage after deleting all those files, right? 

         

        Can you please send me two screenshots of what you see here and here, so that I can have a look?

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