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Forum Discussion
Will I lose my files, if I leave Dropbox?
Hello, I sent this in Spanish, but in view of the fact that they do not answer me, I try it in English, although for that I have to use electronic translator:
"Hello, I have this doubt, I remember reading some time ago that this was so, for example if I left Dropbox, everything I had uploaded would also disappear from the PC.
I know it sounds very strange, but it is what I remember and it happens that I have the free plan and I receive an SMS telling me that I have almost full.
On the other hand, how can I see everything I have uploaded? Because so far, as much as I have searched, I can only find a page where you can see this year, but I have been uploading for a longer time."
Can someone clarify this for me? Thanks
- Hannah
Dropbox Staff
Hey RamRock, thanks for posting your question to our Community!
When you talk about leaving Dropbox, do you mean deleting your account?
Or just not logging into your account ever again? Because in both cases, your files will be deleted.
If you delete your account, the files will be deleted immediately and if you just stop accessing your account, the entire account will be deleted due to inactivity after 12 months.
Also, if you want to access the files currently uploaded to your account, you can do so from this page.
Let me know if you have any questions.
Hi, my last email was returned to me and I didn't get the address wrong because I hit "reply" in the body of the email. This is the content of it:
"My question is not that and that is why it would be better to have a forum in Spanish, because with on-line translators this can happen when it comes to technical issues.
What I am asking is if, when my Dropbox account is deleted, either because I cancel it or for the other reason you indicate, the originals uploaded from my hard drive are also deleted.
That is, I upload the image of a dog from my hard drive to Dropbox and then I close the Dropbox account, right? Well, then, logically, that image of a dog is deleted from Dropbox, obviously, but what about the original, on my hard drive, is it deleted too?
I thought I read something along those lines some time ago, and I also heard a comment on that point. A friend who deleted his account and then went to look for an image on his hard drive and found that a bunch of images had disappeared from his hard drive and he didn't know how.
I want to know that because I not only have pictures in Dropbox, I have documents as well and that I can't lose under any circumstances.
Let's see if now I have managed to explain well, by the way, I saw a forum in Spanish, but now I can't find it, there I also asked the question but no one responds. This is the address of that forum: https://www.dropboxforum.com/t5/Espa%C3%B1ol/ct-p/Spanish "And I want to remember that, for me, it is very difficult to express myself in English, I have to use translator, and I do not find the way to get to the forum in Spanish, I arrived the first time I do not know how, but now, I do what I want to do, I have to use translator, and I do not find the way to get to the forum in English.
There is no way, I start in Spanish but, when I want to access to ask a question, it switches to English.
On the other hand, I have been asking for several days to please tell me if it is true that, if for whatever reason I leave Dropbox, the material I have uploaded from my hard drive, do I also lose it on the hard drive? Because with OneDrive it happened to me, I deleted several photos that I had uploaded from my hard drive and, on the hard drive they were deleted too.
Please, if someone tells me something, I have been waiting for more than 72 hours and the answers I get have absolutely nothing to do with my problem.
But please!!! They do not answer the main question, I know, it is obvious, that if I close the account everything is lost, but what about my hard drive? Because, I repeat once again, some time ago I read that what you upload to Dropbox from the hard drive, if you close Dropbox, is also deleted on my hard drive.
Let's see if I get an answer to that question which is the most important of all, I've been asking it since the beginning, and I never get an answer.
More than 80 percent of what I have in Dropbox is on my hard drive and that is why I want to know if it is true that if I delete the account or if I simply delete some files, they are also deleted on my hard drive. Sorry for the capital letters but I don't know what to do anymore to make myself understood.Expansion: The page they give me to view my files does NOT work, it gives ERROR 500, y sigo sin saber como ir al foro en español, siempre me remite al foro en inglés.
- Walter
Hey RamRock, sorry to jump in here, but I just wanted to mention that closing your Dropbox account wouldn't be affecting any files you've stored locally on your computer.
If you delete files from your Dropbox account and you have the desktop app running, then, those changes will sync across your devices and the files will be deleted from your Dropbox folder on your computer as well.
Any copies of the files you've stored in other locations on your computer will remain intact.
As for the 500 error you're getting, could you send us a full-page screenshot, so that we can have a visual as well?
