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Forum Discussion

Tjador's avatar
Tjador
New member | Level 2
10 months ago

"1 file is unable to sync" error on sync status but "See Issues" option shows nothing.

Hi everyone, I could use some help on this   Dropbox pushed out an update to our user environment and it broke our integration and we are slowly starting to fix it. I have a user that has a file ...
desktop
Error Messages
sync
Windows
Kare Lindahl's avatar
Kare Lindahl
New member | Level 2
10 months ago

Hi,

 

I have the same issue and one of the 2 file names, but not why it is not syncing. To review all the files and folders for a file with a blue circle next to it is not practical, would take days or weeks. Is there another way of resolving this?

 

Thanks,

 

Kåre

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey Kare Lindahl, thanks for posting here! 

 

Do you simply see "2 files are unable to sync" whether you hover your mouse over the little Dropbox icon, and if you click on the same icon too? 

 

If you could also clarify your app's version, and how long this has been happening for, I'd appreciate it. 

 

Let me know more! 

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