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Valeria P.6's avatar
Valeria P.6
Explorer | Level 3
2 years ago
Solved

Adding a clarifying video to an uploaded file

Few weeks ago I uploaded a questionnaire in my dropbox account.

As I did that, a small icon appeared at the bottom left, a circle with a man in it (sorry, I know it sounds silly). 
The man was saying: "Add a clarifying video to your document". So I now would like to do that but I really do not know how as the man does not pop up anymore.

The questionnaire is intended for my clients, so I would really appreciate to add a 30 seconds video to greet them and explain what the questionnaire is about.

 

I checked dropbox capture, but I am not sure it is what I need as I am not adding a screenshot, rather a document. Actually the document is already there....

Can anyone help?

I would really appreciate it.

 

Regards,

Valeria

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  • Mike DBX's avatar
    Mike DBX
    2 years ago

    Hey Valeria!

     

    After about an hour from when this is being posted, your user should hopefully gain access to the functionality again, enjoy! 🙂

     

    Kind regards,

    Mike Boht

     

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Valeria P.6, thanks for bringing this to our attention.

     

    Could you clarify how you were uploading your document to the site? What document type were you creating?

     

    Were you originally using Dropbox Capture to begin with?

     

    This will help me to assist further!

    • Valeria P.6's avatar
      Valeria P.6
      Explorer | Level 3
      2 years ago

      I was using my regular dropbox (not App, just in browser).

      the file is a pdf.

       

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