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Jim0060's avatar
Jim0060
New member | Level 2
12 months ago

Adding a shared file failed with an error message

someone shared a file with me but when I click the 'Add to Dropbox' button I get a screen with an unhappy dog and the caption, 'That didnt work for some reason'.  On a MS desktop.  Can anyone help pl...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Jim0060, thanks for bringing this to our attention.

 

Just to clarify, is this a shared file, or a shared folder that you were invited to?

 

Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

 

Let me know how it goes!

Jim0060's avatar
Jim0060
New member | Level 2
12 months ago

Hi Jay.  Thanks for prompt response.  it is an invitation to edit a folder.  I'm using Chrome as my browser so I'll try your suggestions and let you know.  Jim

  • Jim0060's avatar
    Jim0060
    New member | Level 2
    12 months ago

    I tried Edge and got the same result.  I'll try and make time later to try the other stuff too

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