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Forum Discussion

jsrealpro's avatar
jsrealpro
Explorer | Level 3
2 years ago

All folders on my dropbox are empty

Here is my situation.    Person A shared folders with Person B.  Person B shared the same folders with me so I can view and edit/upload new files.  I signed up for dropbox on my laptop and downloa...
desktop
Share
Shared Folders
sync
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there, jsrealpro, let's jump right into this! 

 

As a first step, can you clarify if you're able to see the files when you visit your account online? 

 

If so, what is the app's current syncing status? As for logging into Person's B account, we don't suggest that people share credentials, due to security risks.

 

Keep me posted, and we'll take it from there! 

jsrealpro's avatar
jsrealpro
Explorer | Level 3
2 years ago

Since I am a new user to dropbox.com, I will walk you through what I did:

1. go to dropbox.com via google chrome

2. click Shared on the left side

3. click on the folder that Person B shared with me

4. On the right side, it has "access this folder from your desktop", "import from google drive", "request files to be added to this folder", "share and manage access to this folder"  

5. click "access this folder from your desktop

6. folder window pops up but there are no files

 

To answer your question, I cannot see any files online

 

Thank you for your help

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi jsrealpro, thanks for clarifying! 

     

    If you can't see any files in this particular folder, when visiting your account online, that means it's empty. Is there a chance that they shared the wrong folder with you? 

     

    Could you ask them to re-share it with you, by any chance? 

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