You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jsrealpro's avatar
jsrealpro
Explorer | Level 3
2 years ago

All folders on my dropbox are empty

Here is my situation.    Person A shared folders with Person B.  Person B shared the same folders with me so I can view and edit/upload new files.  I signed up for dropbox on my laptop and downloa...
desktop
Share
Shared Folders
sync
TW_10's avatar
TW_10
Explorer | Level 3
12 months ago

I have been receiving messages saying that my box is full - upgrade your storage.

I accessed my dropbox and deleted one large folder of files.

Now when I go into my dropbox I see my other folders that have been there but they are empty???

 

- I can't get any support to fix this.

What should I look to do?

 

Thank You

    • TW_10's avatar
      TW_10
      Explorer | Level 3
      12 months ago

      Hello,

       

      Yes I did.  Both locations show me the files that I did delete.  But I do not know why the other folders are empty.

       

      I have no data in the dropbox.  I went from over the limit to nothing,,,,

       

      Do I need to upgrade my plan to see the files that were there??

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hey TW_10. Upgrading your Dropbox account wouldn’t help with this, so let’s check what happened. 

         

        When was the last time you were able to see all of your missing files within those folders on the Dropbox website?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!